Question Re: Return request in Member To Member Support DO NOT DELETE

Return request

siska-14 — Thu, 15 Jul 2021 14:19:55 GMT

I have a problem with a return request.

The buyer requested a refund due to the item arriving damaged. When looking at the pictures the buyer's sent me I saw I might be able to find a replacement for the damaged jar. Therefore, I've accepted the request and offered a full refund upon receipt of the returned item.

However, when I received the item today it was completely broken, well beyond the damage the buyer initially complained about was visible in their pictures and well beyond repair. The picture on the right shows how the buyer received the item and the picture on the left shows how I received the return today.

My question is, what are my options regarding the refund? I know a buyer is entitled to a full refund if they receive an item damaged, but what if the item gets even more damaged during the return transit due to bad packaging done by the buyer?

Please, I'd be grateful for any advise or suggestions.

Thanks in advance!!!

Re: Return request

ruby*tuesday — Thu, 15 Jul 2021 14:34:05 GMT

Sorry but there are No deviations from Ebay Returns Cases. Is what it is "Return for a Full Refund." The Cases are pretty much Automated. You can try and Appeal once you have Fully Refunded.

Enter "Appeal Ebay's Decision with a Return" into Help and Contact top left or at the very foot of the Page.

Re: Return request

siska-14 — Thu, 15 Jul 2021 14:42:26 GMT

So, I need to pay a full refund to the buyer first and then try argue my case with ebay? Eventhough, the damage caused during the reurn transit was due to the item being poorly packaged by the buyer?

Re: Return request

tobiasd4 — Thu, 15 Jul 2021 15:55:15 GMT

Yes. The joys of being ebay seller.

Re: Return request

siska-14 — Fri, 16 Jul 2021 07:22:32 GMT

Thanks guys, your advise is much appreciated!!