https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Help-with-returning-item/qaa-p/7020440#M1288795 <P>How did you pay?&nbsp; If you used Paypal you can open a case with them.&nbsp;&nbsp; If you used your debit or credit card ring your bank or card provider and see if they can help.</P> Tue, 13 Jul 2021 15:05:55 GMT **peaseblossom** 2021-07-13T15:05:55Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Help-with-returning-item/qaq-p/7020436 <P>I have a faulty item which I need to return. I made a mistake with the returns process and closed the request by mistake.</P><P>&nbsp;</P><P>Now, Ebay will not reopen the return.</P><P>The seller is not responding with details of how to return directly.</P><P>I cannot elevate the case because Ebay says it is already closed.</P><P>&nbsp;</P><P>Any advice on how I can actually return this and get my money back ?</P> Tue, 13 Jul 2021 15:04:18 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Help-with-returning-item/qaq-p/7020436 patfl4995 2021-07-13T15:04:18Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Help-with-returning-item/qaa-p/7020440#M1288795 <P>How did you pay?&nbsp; If you used Paypal you can open a case with them.&nbsp;&nbsp; If you used your debit or credit card ring your bank or card provider and see if they can help.</P> Tue, 13 Jul 2021 15:05:55 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Help-with-returning-item/qaa-p/7020440#M1288795 **peaseblossom** 2021-07-13T15:05:55Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Help-with-returning-item/qaa-p/7020451#M1288803 <P>Seems crazy that Ebay refuse to reopen a return which was closed in error.</P><P>My bank are currently stating an eight week delay to Visa chargeback claims !!!</P> Tue, 13 Jul 2021 15:09:48 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Help-with-returning-item/qaa-p/7020451#M1288803 patfl4995 2021-07-13T15:09:48Z