Question Re: returning an item in Member To Member Support DO NOT DELETE

returning an item

06cazann — Mon, 12 Jul 2021 22:26:57 GMT

I requested to return an item because when it arrived it was much too heavy ( a radiator) and our builder said that it would be too heavy and could damage our building. I opened a 'returns request' because I thought that was what I had to doand explained the situation

The seller wasn't happy that I opened the request and told me "you have to stop the 'returns request' before we can accept it".

My husband said that I couldn't do that (we had been stuck with a smaller item before as the seller told us the same thing - and we still have that item!). The seller agreed and the item was picked up by Courier on Sunday morning. Of course I know that I have to pay the £20 due for the courier.

Yesterday - Monday - the seller emailed me and told me that I had to close the 'returm request' as eBay "won't allow them to refund me whilst the request is open" I again replied "No" and explained that they had the unopened item and my husband said that I mustn't close it before getting my money.

I wrote again today but they have not replied to me .

AM I doing the right thing?

Re: returning an item

**peaseblossom** — Mon, 12 Jul 2021 22:29:15 GMT

Yes, you should keep it on ebay's system otherwise you won't have proof of return.

Re: returning an item

06cazann — Mon, 12 Jul 2021 22:52:49 GMT

Thank you Peaceblossom,

That's exactly what my husband told me I should do and why - but to be perfectly honest, I thought that maybe I was wrong to fill in the 'Return Item' form and had caused a problem, as I've never done anything like it before

Re: returning an item

*guinevere* — Mon, 12 Jul 2021 23:19:29 GMT

Sounds like he wants you to close the return so he can disappear into the sunset and not have to refund you.

Stick with the case and escalate it after 3 working days to get your refund.