Question Re: How do I cancel a return postage label? in Member To Member Support DO NOT DELETE

How do I cancel a return postage label?

iamayummymummy1968 — Sat, 10 Jul 2021 16:56:20 GMT

Hi a buyer contacted me for a refund and return because the item he purchased arrived smashed (not I hasten to add anything to do with how it was packed). I gave the buyer a full and immediate refund no problem and asked him to keep the item. Sadly I pressed the wrong button and accepted a return and now I am being asked by eBay to purchase a label for the return otherwise I believe I may be in breach of the return policy.

Can I cancel that return label somehow?

Many thanks.

Re: How do I cancel a return postage label?

**peaseblossom** — Sat, 10 Jul 2021 17:37:59 GMT

Ask the buyer to close the case at their end. If the label is not used you will not be charged.

Re: How do I cancel a return postage label?

iamayummymummy1968 — Sat, 10 Jul 2021 18:31:29 GMT

Thank you so much. I will ask the buyer to do this. Thanks hun x