Question Re: Sorry for another returns question but... in Member To Member Support DO NOT DELETE

Sorry for another returns question but...

jimbob_1978 — Wed, 07 Jul 2021 09:45:55 GMT

I received a damaged bicycle. I opened a case and obviously won. The auto generated returns label only covers small items so I`ve contacted the seller and asked him to provide a label or provide a tracking number and courier name for collection. He has said it`ll be collected tomorrow but is refusing to provide other information. Should I refuse collection if a courier does show up to collect? Without any information to give to eBay should I be handing the bike over?

He is very untrustworthy as is proven by all his correspondence. I think he`s trying to recover the bike in the hope he won`t be able to refund me without proof of return.

Re: Sorry for another returns question but...

**peaseblossom** — Wed, 07 Jul 2021 09:57:37 GMT

It's not safe for you to return an item without getting tracking proof of deivery back with the seller, unless of course the seller is willing to issue refund first.

Contact ebay about how to get a correct label. Go to My eBay and click on "Help & Contact", top left. Scroll down to "Contact Us" and click on that. Select a topic, the nearest or any topic. On the next page, on the lefthand side you should get a link for "Chat with us". You may have to select different topics until you get the chat link.

Re: Sorry for another returns question but...

jimbob_1978 — Wed, 07 Jul 2021 10:00:18 GMT

I thought as much. I`ll give him until tomorrow and if he hasn`t provided the relevant information I`ll chat with eBay.