https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-label/qaa-p/7010935#M1283953 <P>Ebay doesn't refund, the seller refunds.</P> <P>&nbsp;</P> <P>As you have not used the system properly, you cannot ask ebay to help, BUT there is nothing preventing the seller from refunding.</P> <P>&nbsp;</P> <P>It is important to use systems properly then if seller does not refund you can ask ebay to step in and they will refund at the sellers expense.</P> <P>&nbsp;</P> <P>To get your tracking loaded you would have to ask ebay to do it. Using the printed label it automatically gets loaded when scanned at the post office.</P> Sat, 03 Jul 2021 16:20:45 GMT john1297576 2021-07-03T16:20:45Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-label/qaq-p/7010933 <P>Hi I've returned an item without using ebay return label so I just paid at the post office *sign for* the seller has received item back but eBay&nbsp; will&nbsp; not refund we think because I didn't use there return label and it won't let me add new tracking details...</P><P>Cheers&nbsp;</P><P>Jp</P> Sat, 03 Jul 2021 16:13:34 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-label/qaq-p/7010933 johnny418 2021-07-03T16:13:34Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-label/qaa-p/7010935#M1283953 <P>Ebay doesn't refund, the seller refunds.</P> <P>&nbsp;</P> <P>As you have not used the system properly, you cannot ask ebay to help, BUT there is nothing preventing the seller from refunding.</P> <P>&nbsp;</P> <P>It is important to use systems properly then if seller does not refund you can ask ebay to step in and they will refund at the sellers expense.</P> <P>&nbsp;</P> <P>To get your tracking loaded you would have to ask ebay to do it. Using the printed label it automatically gets loaded when scanned at the post office.</P> Sat, 03 Jul 2021 16:20:45 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-label/qaa-p/7010935#M1283953 john1297576 2021-07-03T16:20:45Z