Question Re: Parcel Not Arrived in Member To Member Support DO NOT DELETE

Parcel Not Arrived

browna56 — Thu, 01 Jul 2021 16:22:23 GMT

As always ebay make it really difficult to contact anyone about non-arrival of parcels. 3 parcels were sent via the Global Shipping Program; two arrived well ahead of schedule, the 3rd one according to the tracking information hasn't left NJ (I am UK based). They can't be replaced; they make part of a set with the other two and would be mighty irritating if they didn't show up. This is global shipping problem and not the seller. I need someone from within ebay to track it internally. Rather than post tracking numbers here they should contact me - what says you Ebay?

Re: Parcel Not Arrived

redwick1 — Thu, 01 Jul 2021 16:46:20 GMT

Ebay does not say anything on here as we are members like yourself and not ebay.

Sorry got seller and buyer mixed up

The seller is not responsible for items that go missing after they reach the hub and should make sure any tracking to the hub is on the items.

WERe they bought together but sent seperately or were they bought seperately

The buyer opens a not received dispute saying it was GSO and once they do then you reply making sure ebay know it was GSP

It they were sent seperately then only that one item would be refunded.

https://www.ebay.co.uk/help/global-shipping-programme/default/global-shipping-programme?id=4646

you can try contacting ebay by going to seller help at the top of the page and put Globel Shipping programme into the search

Or you may have to scroll down and see what option are there it is Call me back or chat with us

Re: Parcel Not Arrived

plpmr — Thu, 01 Jul 2021 16:43:06 GMT

" what says you Ebay?"

eBay not here on public boards.

Open a not received case.

Re: Parcel Not Arrived

red_magpie — Thu, 01 Jul 2021 16:48:00 GMT

As always ebay make it really difficult to contact anyone about non-arrival of parcels.

Actually, they make it entirely unnecessary to contact anyone about non-arrival of parcels. It's all covered in eBay's money back guarantee, and the claims process is fully automated, See: https://pages.ebay.co.uk/ebay-money-back-guarantee/

The process is eacrly the same for items sent using eBay's global shipping programme, but resolution may take longer. You will need to open a separate case for each parcel that didn't arrive.

I'm afraid that eBay won't take any account of the fact the the three parcels form a set. All they will do is check the tracking record; if it confirms that any parcel was not delivered, you should receive a full refund.

Re: Parcel Not Arrived

browna56 — Thu, 01 Jul 2021 17:00:15 GMT

Ok thanks