I Receive an empty package

denonbentley — Thu, 01 Jul 2021 16:23:34 GMT

Can I speak with you over the phone?

Re: I Receive an empty package

red_magpie — Thu, 01 Jul 2021 16:35:19 GMT

You don't need to speak to anyine - although it would be a courtesy to let your seller know that the package arrived empty.

When you receive an item that doesn't match the description - and this includes an empty package - you can open a case under eBay's money back guarantee, through the resolution centre: https://resolutioncentre.ebay.co.uk/ You MUST open a "not as described case". If you open an item not received case, eBay will say that the empty package was delivered and that will be the end of it!

To qualify, you must have paid through eBay's checkout by credit or debit card, PayPal or PayPal credit, or Apple Pay or Google Pay. A case must be opened within 30 days after the actual (or latest estimated) delivery date, or within the seller's return window, if longer. The item must have been delivered, or collected by you in person.

The seller is allowed 3 business days in which to respond. After that, the option will appear for you to escalate the case, if necessary, for eBay to step in and help. This option remains available for 21 days from the date the case was opened.

EBay will enable the seller to send you a prepaid return label (if the item was located in the UK; this may not apply if the item was located abroad). Once returned, eBay will process your refund.

If the seller doesn't reply or you're not happy with their response, escalate the case. Follow any instructions and time limits carefully, and don't agree to close the case until you have received your refund.

To learn about eBay's money back guarantee, see: https://pages.ebay.co.uk/ebay-money-back-guarantee/. Better still, read the full terms and conditions here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

Re: I Receive an empty package

redwick1 — Thu, 01 Jul 2021 16:34:51 GMT

No not to us as we are members like yourself

You dont need to talk to anyone just open a not as described dispute

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

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