Question Re: "We need to validate your identity before you purchas... in Member To Member Support DO NOT DELETE

"We need to validate your identity before you purchase this item"

gkj1981 — Wed, 30 Jun 2021 20:56:16 GMT

This only happens to one certain item no matter what seller I try and buy of. When I click on the "buy it now" button the below appears on a new page.

We need to validate your identity before you purchase this item. Thanks for understanding.

Please follow the directions below to continue:

1. Receive an automated call at the phone number we have on file for you.
2. Remember the PIN (Personal Identification Number) you receive during the call.
3. Submit the PIN number to complete verification.
4. Click on “Item I last looked at” to make your purchase.

Click here to Place call

When I click on the place call it asks me to enter my password. Firstly why ask for a password when I am already signed in and secondly why is this only happening for this item. If I try and purchase anything else it does not ask me to validate my identity.

Many thanks.

Re: "We need to validate your identity before you purchas...

red_magpie — Wed, 30 Jun 2021 21:04:24 GMT

Further logins or security checks may be required before carrying out some activities on eBay.

It sounds as though this is related to the particular item you are buying, but without knowing what it is it's hard to advise you further. If you wish to ask eBay there is a link to contact them at the top or bottom of almost every page.

Re: "We need to validate your identity before you purchas...

fargvs — Wed, 30 Jun 2021 21:12:16 GMT

Guessing ... Knife/knives ?. you will need to place a Credit Card (Monthly statement) on file to purchase ... an everyday use Debit Card will not be accepted.

https://www.ebay.co.uk/pages/help/sell/contextual/identity-verification.html

Re: "We need to validate your identity before you purchas...

gkj1981 — Wed, 30 Jun 2021 21:50:00 GMT

Thank you for your reply. I will try and contact eBay directly.

Sent from my iPhone

Re: "We need to validate your identity before you purchas...

gkj1981 — Wed, 30 Jun 2021 21:52:00 GMT

Hello and thank you for your reply. It is an asic miner. Not sure why I would have to go through extra security for an item like this as it it computer components. Wasn’t sure if it was some type of scam as it says eBay will ring and give me a PIN number but when clicking on the link it asks forum password so seems a bit suspect to be honest.

Sent from my iPhone

Re: "We need to validate your identity before you purchas...

fargvs — Wed, 30 Jun 2021 22:33:05 GMT

See Virtual /Cryptocurrency policy > https://www.ebay.co.uk/help/policies/prohibited-restricted-items/virtual-currency-policy?id=5044&st=12&pos=2&query=Virtual%20currency%20policy&intent=crypto%20currency&context=DEFAULT_BUYER&docId=HELP1541