Item Lost in Transit

rovenchy — Fri, 25 Jun 2021 10:20:42 GMT

Hi community experts

I was wondering if you could help to check my rights on an item I never received as a buyer on ebay.

The seller provided tracking info which was always showing as "on its way" or "with the courier" Hermes.

I was given a message stating that they couldn't access my property and subsequently the item was missing.

The problem was the picture of the property and map shown was a different address from mine.

Hermes later stated that the item was "lost in transit".

I informed the seller and requested a refund as its all taken 2 weeks to get here: she's refused and told me it's all my fault.

Is she right to withhold my money?

Would really like your contribution.

Thanks.

Re: Item Lost in Transit

61stephenuk — Sat, 26 Jun 2021 07:38:50 GMT

No she is not right to withhold your refund

OPen a case for item not received in Resolution Centre escalate to eBay after 3 days if no refund

rovenchy — Sat, 26 Jun 2021 20:53:00 GMT

Thanks, I've now opened a case and eBay will only step in from the 30th 🤞