Question Re: False Counterfeit On Listings in Member To Member Support DO NOT DELETE

False Counterfeit On Listings

circuits_uk — Fri, 25 Jun 2021 20:24:53 GMT

Hello i was wondering if anyone could give me any insite on a way i may be able to solve the issue im currently having with Ebay and there Counterfeit item system.

For a quick summery of what has happened i made a new ebay account recently which specialises in electronics and accessories and i started selling my items and had no issues for the first month but then i started getting a couple of Counterfeit claims on my items even though my items are unbranded but i didnt really think much of it as these were my poorer performing listings then it went quite for a month or so but recently in the last week ive had a considerable increase in Counterfeit item takedowns and have lost around 1/4 of my listings in a week which resulted in a 3 day ban. This obvisouly caused a drastic decrease in revenue for my store as it took down some of my listings with hundres of sales.

I tried to contact ebay via there phone line and they offered little help or information. And i read the Counterfeit page and dont see which policy i have violated as there is no brand name or logo on the product. As well as all this the product is still being sold by many of my competitors with similar titles,photos and descriptions. The only thing i could think is for some on the listings i had to put "iphone" or "android" in the title as a descriptor for what the accessory is supported by. Also i tried to find a way to contact the team that deals with Counterfeit item takes downs but aparently there is no way to contact them weather it be via email or phone. They also never gave me an option to appeal or to prove my items were legitimate with documents from my supplier. So im not really sure were i can go from here cause i dont know which listings ebay may randomly decide to take down next.

Any information or help would be greatly appreciated.

Thanks

Re: False Counterfeit On Listings

pixiesen2012 — Fri, 25 Jun 2021 20:26:47 GMT

ebay don't like people who trade on private accounts selling unbranded items

you need to upgrade your account to a business and make sure you don't mention the real brand in your listings

Re: False Counterfeit On Listings

tobiasd4 — Fri, 25 Jun 2021 20:36:06 GMT

Unless you correctly register as business seller & improve item quality, ebay are likely to permanently ban you & any accounts associated with you. e.g. family members.

Re: False Counterfeit On Listings

circuits_uk — Fri, 25 Jun 2021 20:53:02 GMT

Hello thank you for your help so do you think if I made account business i may experience these issues less. Also what do you mean by improve item quality as I’m currently trying to sell cheaper items to grow my account thanks

Re: False Counterfeit On Listings

circuits_uk — Fri, 25 Jun 2021 20:57:55 GMT

Hello thank you for your reply so do you think I would experience this issue less if I change my account to business also could you explain how I should list as I have to mention brand name to show what the accessory supports thanks

Re: False Counterfeit On Listings

plpmr — Fri, 25 Jun 2021 22:02:20 GMT

a major problem is that a private seller with so many brand new listings with such a large stock is highly suspicious.

And that's apart from you being a business seller trading as a private seller in violation of eBay rules and the law.

Re: False Counterfeit On Listings

circuits_uk — Fri, 25 Jun 2021 22:10:00 GMT

So if I changed to a business account do you think I would experience less of these issues as i didn’t mean to violate eBays rules as my eBay account has only started to pick up over the last few weeks that’s why I haven’t made it in to a business account yet

Re: False Counterfeit On Listings

tobiasd4 — Sat, 26 Jun 2021 08:17:00 GMT

Feedback comments show that quality is poor.

Re: False Counterfeit On Listings

pixiesen2012 — Sat, 26 Jun 2021 08:48:17 GMT

you have to register as a business seller with ebay as soon as you start selling as a trader, upgrade your account and read up on the rules on listing