https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Seller-refused-my-return-request-unfairly/qaa-p/7002324#M1279584 <P>If the seller gave wrong measurements then you opened the wrong dispute</P> <P>Your problem was not as described.</P> <P>If you opened a return and the seller has no returns on their listings then they can refuse the return</P> <P>If it was not as described then they would have had to accept it back and pay the postage and refund in full.</P> <P>If they refused ebay would have forced them</P> <P>Once closed you can not open another dispute</P> <P>If you paid by paypal then try a not as described there</P> <P>Sign up the paypal&nbsp; return postage before opening</P> Fri, 25 Jun 2021 08:10:00 GMT redwick1 2021-06-25T08:10:00Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Seller-refused-my-return-request-unfairly/qaq-p/7002318 <P>Hi, I requested a return for an item due to a wrong measurement that was given to me by the seller.&nbsp; The seller has refused my request and closed the return.&nbsp; Can I ask Ebay to step in, and how?&nbsp; I've searched, but I can't find a way to do this.&nbsp; Thanks for any help.</P> Fri, 25 Jun 2021 08:05:51 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Seller-refused-my-return-request-unfairly/qaq-p/7002318 cashmere-favourites 2021-06-25T08:05:51Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Seller-refused-my-return-request-unfairly/qaa-p/7002324#M1279584 <P>If the seller gave wrong measurements then you opened the wrong dispute</P> <P>Your problem was not as described.</P> <P>If you opened a return and the seller has no returns on their listings then they can refuse the return</P> <P>If it was not as described then they would have had to accept it back and pay the postage and refund in full.</P> <P>If they refused ebay would have forced them</P> <P>Once closed you can not open another dispute</P> <P>If you paid by paypal then try a not as described there</P> <P>Sign up the paypal&nbsp; return postage before opening</P> Fri, 25 Jun 2021 08:10:00 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Seller-refused-my-return-request-unfairly/qaa-p/7002324#M1279584 redwick1 2021-06-25T08:10:00Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Seller-refused-my-return-request-unfairly/qaa-p/7002361#M1279601 Thank you for your helpful reply. Since I opened the wrong dispute by mistake, can I appeal to Ebay because the seller's decision was unfair? Would they not take account of the fact that the seller is in the wrong, regardless of whether I opened the wrong dispute? Fri, 25 Jun 2021 08:37:10 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Seller-refused-my-return-request-unfairly/qaa-p/7002361#M1279601 cashmere-favourites 2021-06-25T08:37:10Z