Question Re: Funds on Hold in Member To Member Support DO NOT DELETE

Funds on Hold

smailliwtrauts — Wed, 23 Jun 2021 20:57:49 GMT

I recently (2 weeks ago)had a buyer open a dispute because he claimed the package had not arrived at his place of work (given address). I have provided the tracking details to eBay and the courier provides photographic evidence of the delivery being made. eBay are currently putting funds on hold until the dispute is resolved. At what point do eBay take funds off hold?

Re: Funds on Hold

redwick1 — Wed, 23 Jun 2021 21:18:14 GMT

When you say you provided tracking information did you put it onto the dispute

You should always put it onto the item in your sold section as soon as you post it as you may be unable to put it on the dispute. No tracking on the dispute and you could lose the dispute and have to refund.

It the tracking is on the dispute and shows Delivered then you should win.

If it was two weeks ago and the item shows delivered on the dispute you would think your money would have been released by now

Re: Funds on Hold

smailliwtrauts — Wed, 23 Jun 2021 21:42:34 GMT

Thanks for the info. The tracking info has been provided for the dispute resolution. There is photographic evidence of the parcel being left in a safe place at the recipients given address.

Re: Funds on Hold

redwick1 — Wed, 23 Jun 2021 21:58:45 GMT

You keep saying tracking has been provided. Has it been put on the dispute?. You need to check it is no use just telling ebay. Tracking has to be on the dispute and it has to show as Delivered