Question Re: Error message when trying to retract a bid in Member To Member Support DO NOT DELETE

Error message when trying to retract a bid

amh86cdh91 — Fri, 18 Jun 2021 10:50:29 GMT

I have tried to retract a bid as the seller has changed the description since I placed my bid. I have tried using the ebay link and although it says I have more than 12 hours and so can retract the bid, when I click "Submit" it brings up an "Internal error message" and won't allow me to continue. I have tried contacting Ebay, but all that happens is I'm sent on a loop with no way of sending them any type of message. Can anyone please advise as my only other option is not to pay and I do not want to get a negative mark against me. I have contacted the seller, but not sure if they can do anything their end. Thanks for any help.

Re: Error message when trying to retract a bid

*vyolla* — Fri, 18 Jun 2021 11:08:12 GMT

Don't worry, you won't get any kind of negative mark against your eBay account.

Your seller can easily cancel your bid.

Send them an eBay message asking them to cancel it because they've changed the description and you no longer want the item, and you're having difficulty reracting your bid. You can send them the link to cancel a bid if they can't find it:

https://www.ebay.co.uk/help/selling/listings/selling-auctions/cancelling-bid?id=4140&st=3&pos=1&query=Cancelling%20bids%20and%20managing%20bidders&intent=cancel%20bid&lucenceai=lucenceai&docId=HELP1045

Re: Error message when trying to retract a bid

amh86cdh91 — Mon, 21 Jun 2021 21:21:46 GMT

Thanks for your help.