Question Re: Buyer Not Received the Item I’ve Sent in Member To Member Support DO NOT DELETE

Buyer Not Received the Item I’ve Sent

jayafranks — Sun, 20 Jun 2021 10:47:00 GMT

hi all,

so I sent out an item to someone over a week ago, provided tracking, and they say they still haven't received. The tracking says it should've arrived by last week and there's been no movement in the delivery chain. Now I feel as though he may be entitled to his money back, if he genuinely hadn't received the item, however, I have sent the item so am owed the money for the listing.

has this happened to anyone else? If so, what did you do?

please help!

Re: Buyer Not Received the Item I’ve Sent

61stephenuk — Sun, 20 Jun 2021 12:35:20 GMT

If the tracking doesn't show as delivered ask the buyer to open a Not Received case and you issue the refund via that case,this will get your seller fees refunded.

You then raise a claim with your carrier to refund you.

Re: Buyer Not Received the Item I’ve Sent

jayafranks — Sun, 20 Jun 2021 12:54:20 GMT

Okay thank you, will try that now 👍🏻