Question Re: Cancelled orders in Member To Member Support DO NOT DELETE

Cancelled orders

chrissie203dance — Fri, 18 Jun 2021 06:58:35 GMT

I have tried ordering the same item from 3 different sellers but each time my order was cancelled. The first explained the item was out of stock but the second two gave the reason that the buyer had cancelled which I haven't. I have no idea what's going on.

Re: Cancelled orders

tressygirl — Fri, 18 Jun 2021 07:12:55 GMT

No idea what the item is you are trying to buy but obviously one sounding in great demand.

A seller can cancel orders, though without the buyers permission, they do pay penalties , seller fees, and gain damaging defects on their account.

The cancellation citing out of stock would have the above sanctions imposed. The other reason excludes the penalties. So, there you can if you wish contact eBay CS explain you did not agree to cancel your item, a seller fee will be imposed as will the defect.

Re: Cancelled orders

chrissie203dance — Fri, 18 Jun 2021 09:20:53 GMT

It was a cat pen. Thank you, it would explain why they were trying to
wriggle out of paying penalties. I've tried to find a way of contacting
ebay customer services ( by email) to no avail.

Re: Cancelled orders

tressygirl — Fri, 18 Jun 2021 09:23:12 GMT

There is no email contact with eBay, and as most of their staff are working from home because of Covid, main line is a Live Chat with them, sometimes there's a call back in place.

Contact them this way.

Scroll to the very bottom of the page on the link below , and click on Contact Us.

https://www.ebay.co.uk/help/buying/search-tips/advanced-search?id=4049&query=1455&st=GENERAL_SEARCH

Lines open today between 8 a.m. and 10 p.m.