Question Re: eBay Complaints Process in Member To Member Support DO NOT DELETE

eBay Complaints Process

atomic_bits — Tue, 15 Jun 2021 08:19:14 GMT

Morning all,

Just a quick one. I've had a number of challenges with eBay customer support over the past month, a total of 6 points that I've just reached the end of my tether with. after 30+ messages with eBay chat the only complaints process they could provide was to write to a Dublin address which seems very archaic but hey ho.

I've sent my letter tracked postage and and yesterday delivery was attempted but failed as "no one was in".

Of course I'm going to give it this week and review but is anyone aware of any other ways to complain to eBay beacuse I'm doing everything I can not to explode (I'm very rational and composed but eBay are testing me).

Any help appreciated.

Re: eBay Complaints Process

plpmr — Tue, 15 Jun 2021 08:34:41 GMT

factually eBay don't have a complaints dept'/process.

you could try writing to the address they have in the user agreement we all signed up to.

Re: eBay Complaints Process

atomic_bits — Tue, 15 Jun 2021 08:37:06 GMT

That's interesting, I was provided the address below by eBay customer support and their Facebook team.

Re: eBay Complaints Process

atomic_bits — Tue, 15 Jun 2021 08:37:28 GMT

That's interesting, I was provided the address below by eBay customer support and their Facebook team. eBay seem so difficult to deal with. eBay Complaints Dept Attn: (relevant dept) PO Box 9473, Dublin 15, Ireland

Re: eBay Complaints Process

arkwebus — Tue, 15 Jun 2021 08:45:21 GMT

The real question for these boards - perhaps - is "about what do you wish to complain"?

Most "complaints" seem to be based on misunderstandings as to eBay's processes and [sometimes] an alternative way to sort things out.

If you like to outline the problem we can perhaps advise. As stated eBay feels that it does not need a complaints proceedure. We have heard many times of members threatening to sue but one would imagine that ebay has powerful lawyers and a well drawn set of terms and conditions and we have heard of no successes!

@atomic_bits

Re: eBay Complaints Process

atomic_bits — Tue, 15 Jun 2021 08:48:45 GMT

Thanks for the insight, I think any business regardless of size needs to be open to communicate with it's customers. As sellers on eBay that is what we are. I don't think it would be appropriate to detail the complaint here as a summary wouldn't provide all the information needed to resolve the matter and the detail would result in information being published in the public environment that probably shouldn't be.