Question Re: alton towers ticket in Member To Member Support DO NOT DELETE

alton towers ticket

donzblue — Sat, 12 Jun 2021 16:14:03 GMT

hi there hope you can help

I bought some alton towers tickets yesterday for monday 13 june and the title said 'receive today' . Ive sent the seller a number of emails and still not received the tickets - as Ive booked in the hotel i panicked and bout 2 days passes instead. am I entitled to a refund for my original purchase? The seller still isnt responding. am i entitled to a refund?

many thanks for any advice

(I feel very foolish but its a very rare occaision for the whole family to get together)

Re: alton towers ticket

ruby*tuesday — Sat, 12 Jun 2021 16:23:12 GMT

You can Open an Item Not Received Case with Ebay in the Resolution Centre one day after the last Estimated Delivery Date. Escalate the Case after 4 days for EBay to Step in. They will Force the Refund.

Re: alton towers ticket

donzblue — Sat, 12 Jun 2021 16:33:26 GMT

Many thanks for your response. Problem is the delivery date is 13/6 sohe/
she is not technically in breach yet?
Donna

Re: alton towers ticket

ruby*tuesday — Sat, 12 Jun 2021 16:43:32 GMT

Read Ebay's Ticket Policy by entering it into Help and Contact at the very foot of the Page.

Re: alton towers ticket

*vyolla* — Sat, 12 Jun 2021 16:45:13 GMT

You won't be entitiled to a refund if the tickets arrive, and if they arrive a day or too later eBay won't refund you either, that would be something you'd need to take up with the seller, a refund or return would be at their discretion.

Re: alton towers ticket

donzblue — Sat, 12 Jun 2021 16:48:26 GMT

really?
even if they arrive late?

Re: alton towers ticket

*vyolla* — Sat, 12 Jun 2021 16:57:16 GMT

Even if they arrive late you won't get a refund via eBay.

You'd only be covered by eBay's Money Back Guarantee if they were time sensitive in that they had to be used on a specific date, or were invalid.