https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-Label/qaa-p/6986894#M1271923 <P>You're supposed to wait to get the item back before you issue the refund.&nbsp;&nbsp; The buyer should have opened a return case at their end and when you accept it they automatically receive a link to print the return postage label.&nbsp;&nbsp; Now you've refunded ebay's system assumes you don't want the item back.&nbsp;&nbsp; See if the buyer is willing to return the item first and then you refund their postage.</P> Fri, 11 Jun 2021 12:34:06 GMT **peaseblossom** 2021-06-11T12:34:06Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-Label/qaq-p/6986891 <P>I want to send a return label (I'm the seller) for a customer who wants to return the item, I have issued a refund and it is marked as closed but I can't see where I send the return label from&nbsp;</P> Fri, 11 Jun 2021 12:30:57 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-Label/qaq-p/6986891 pesc4638 2021-06-11T12:30:57Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-Label/qaa-p/6986894#M1271923 <P>You're supposed to wait to get the item back before you issue the refund.&nbsp;&nbsp; The buyer should have opened a return case at their end and when you accept it they automatically receive a link to print the return postage label.&nbsp;&nbsp; Now you've refunded ebay's system assumes you don't want the item back.&nbsp;&nbsp; See if the buyer is willing to return the item first and then you refund their postage.</P> Fri, 11 Jun 2021 12:34:06 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-Label/qaa-p/6986894#M1271923 **peaseblossom** 2021-06-11T12:34:06Z