Question Re: Click and collect PUDO return for duplicate collectio... in Member To Member Support DO NOT DELETE

Click and collect PUDO return for duplicate collection code

muskratramble — Fri, 28 May 2021 22:53:44 GMT

Hi,

I collected an item from an Argos click and collect but I'd been sent two codes, as the one item seemed to contain everything I ordered the guy assumed that it was just a duplicate scan in and we left it like that, however an auto "PUDO return" has been generated and I've been contacted by the seller to ask if I'm returning the item, I've contacted him and explained and he's asked me to try to cancel the return from my end, but I can't seem to do this and the eBay help doesn't seem to have anything.

Thanks

Re: Click and collect PUDO return for duplicate collectio...

tobiasd4 — Sat, 29 May 2021 02:24:09 GMT

Seems odd, as you can't return items via Argos, only collect them.

Is this showing in resolution centre as case opened, if so you can just close it.

Re: Click and collect PUDO return for duplicate collectio...

muskratramble — Sat, 29 May 2021 02:46:55 GMT

There’s nothing in the resolution centre.

I know you can’t return via Argos, but if you don’t collect within a certain time period the item is automatically returned and this seems to have been the process which has been kicked off.