Question Re: Fees in Member To Member Support DO NOT DELETE

Fees

mumoftwo76 — Fri, 28 May 2021 14:59:48 GMT

I had to refund an item and p&p as the buyer said they had not received the item. When will I see see a fee credit on my account?

Thanks

ruby*tuesday — Fri, 28 May 2021 15:02:18 GMT

Check your Seller Account - Invoices. From the Account Drop Down Tab.

mumoftwo76 — Fri, 28 May 2021 15:08:24 GMT

I've had a look on my sellers account. Can't see any kind of refund

mumoftwo76 — Fri, 28 May 2021 15:10:07 GMT

Yes I can see it now

mumoftwo76 — Fri, 28 May 2021 15:10:33 GMT

Yes I can see it now. Thanks you

john1297576 — Fri, 28 May 2021 15:38:27 GMT

Unless the buyer opened a Not Received Case and you refunded through the case, you will not get the fee refunded.

How did you manage to refund.?

I see you are or were not on Managed payments, so assume you refunded through Paypal BUT it still has to be done through an Ebay case.