Question Re: Personalise with eBay in Member To Member Support DO NOT DELETE

Personalise with eBay

justbecausesilkflowers — Thu, 27 May 2021 17:28:15 GMT

Has anyone tried to implement this on an existing listing? I have tried and it doesn't seem to work for me. I add the "item specific" of "Personalise" and nothing changes - TIA

Re: Personalise with eBay

john1297576 — Thu, 27 May 2021 17:37:58 GMT

I can understand why you might want to Personalise, but I don't think is is appropriate for "Item Specifics".

Item Specifics is more an extension of Description whereas "Personalise" would be a Variation. I think it can only be covered in Description, but from the many complaints buyers are not very good at providing details required, but still expect to receive item yesterday.

Re: Personalise with eBay

pixiesen2012 — Thu, 27 May 2021 17:43:01 GMT

what exactly do you expect to happen?

item specifics just state what you are offering on your listing

they don't provide an option to personalise anything

Re: Personalise with eBay

justbecausesilkflowers — Thu, 27 May 2021 17:55:22 GMT

I had an email from eBay saying they offer a new feature - it says We’re improving the experience so that your customers can add their personalisation on the View Item page of your listings in certain categories, which can then be sent to you using the “message to seller” option.

Re: Personalise with eBay

justbecausesilkflowers — Thu, 27 May 2021 17:56:53 GMT

I would rally like to use this, as a lot of my listings can be personalised and I like the idea of a "personalisation box" on my listings

Re: Personalise with eBay

pixiesen2012 — Thu, 27 May 2021 17:59:58 GMT

that's nothing to do with item specifics, was there a link in the message?

Re: Personalise with eBay

justbecausesilkflowers — Thu, 27 May 2021 18:03:01 GMT

The message states: To set up your personalised listings, you’ll need to take the following action: 1. Add the “Personalise” item specific to your relevant listings 2. Provide personalisation instructions for your customers 3. Turn on the “message to seller” option

Re: Personalise with eBay

pixiesen2012 — Thu, 27 May 2021 18:11:53 GMT

if you tell me on which of your listings have you done all three of those things, I'll take a look and see what a buyer sees

Re: Personalise with eBay

justbecausesilkflowers — Thu, 27 May 2021 18:20:07 GMT

item 284155893446 - I have done 1 but can't see how to do 2 or 3

Re: Personalise with eBay

pixiesen2012 — Thu, 27 May 2021 18:29:17 GMT

sorry, can't see anything different on your listing, you haven't added any instructions on the personalisation offered, maybe you need to add that

Re: Personalise with eBay

justbecausesilkflowers — Thu, 27 May 2021 18:32:19 GMT

The problem is that I can't see how do do 2 or 3, was just wondering if anyone else had any advice on how to do that.

Re: Personalise with eBay

61stephenuk — Fri, 28 May 2021 08:58:41 GMT

Like you I have been unable to get the personalisation box to show,it should look like this below but I can only get personalisation instructions in item specifics

Re: Personalise with eBay

justbecausesilkflowers — Fri, 28 May 2021 09:04:42 GMT

@61stephenuk Thank you - I did contact seller support but the person I spoke to didn't understand the question

Re: Personalise with eBay

pixiesen2012 — Wed, 02 Jun 2021 08:32:21 GMT

@justbecausesilkflowers

ebay have issued a youtube video to show how to do this:- https://www.youtube.com/watch?v=UBaIYRyRLiU

Re: Personalise with eBay

justbecausesilkflowers — Thu, 03 Jun 2021 06:22:20 GMT

Thank you, that's really helpful - I will have a look

Re: Personalise with eBay

justbecausesilkflowers — Sun, 06 Jun 2021 11:32:31 GMT

I have followed the instructions, in fact this is pretty much what I have been doing so unfortunately it doesn't work for me. the new item specific is not popping up. That may be because we previously turned "Personalise" on for your listings (before this change) - I am guessing we need to remove this but I can't see how to remove an "Item specific"

Re: Personalise with eBay

justbecausesilkflowers — Sun, 06 Jun 2021 11:33:00 GMT

*our listings

Re: Personalise with eBay

pixiesen2012 — Sun, 06 Jun 2021 12:11:19 GMT

have you tried starting a listing from scratch?