Question Re: New fees in Member To Member Support DO NOT DELETE

New fees

reuse*recycle — Thu, 27 May 2021 15:02:32 GMT

Regarding the new fees.

| Dispute fee

When you are found responsible for a chargeback or other disputed amount as per eBay's policies, we charge a £16.80 dispute fee for each dispute. |

Forgive me... if I should understand, but does this mean when a dispute is opened against seller & they have to refund buyer? Or is it referring to something else?

Thank you to anyone that can clarify.

Re: New fees

pixiesen2012 — Thu, 27 May 2021 15:27:03 GMT

that isn't a 'new' fee, it is the fee for when a buyer makes a chargeback through their payment processor stating they don't recognise the transaction,

this has always been a 'thing'

very few buyers make 'chargebacks'

you aren't charged any extra for normal ebay money back guarantee cases.

Re: New fees

redwick1 — Thu, 27 May 2021 15:39:25 GMT

Just to add to the excellent reply. It is important to keep all receipts or tracking or the 16 digit post office code for at least one year in case of chargebacks. Always make sure you put any tracking/code onto the items in your Sold section as soon as you post then in case of chargeback later on.