Question Re: Empty box received in Member To Member Support DO NOT DELETE

Empty box received

slo-3459 — Fri, 21 May 2021 10:53:12 GMT

I recently received a delivery of an empty box. After complaint to seller and eBay, eBay sided in favour of the seller as tracking info showed box as delivered. Can anything be done to investigate further or contact courier to request box weight when sent? Seems rather unfair a seller can send an empty box and not have to provide proof they sent item when it's not received by buyer.

Re: Empty box received

tressygirl — Fri, 21 May 2021 11:06:46 GMT

You opened the wrong case one for item not received, when as you were given notice tracking proved delivery.

Luckily, you can now open a case for item not as described from the resolution centre.

https://resolutioncentre.ebay.co.uk

If the seller wants their box back first they pay for that fully tracked return postage. Would seem unlikely here, so if they do not accept and refund within 3 days, escalate the case on day 4, and eBay step in and fully refund you.

Do not close the case early on any excuse or promise the seller may give, once closed you cannot open any more with eBay for that item.

Let it run the full 3 days, and if not refunded in that time, do not forget to escalate.

Re: Empty box received

slo-3459 — Fri, 21 May 2021 12:09:29 GMT

Thanks, will try that. They definitely won't accept empty box or offer
refund as they're a scam artist. Going to give courier a ring too to see if
they can confirm item weight to help with any appeal.

Re: Empty box received

tressygirl — Fri, 21 May 2021 12:15:48 GMT

They do not offer you a refund, you open that case for item not as described, they HAVE to refund you through that case. They are given 3 days to do so. If they do not, you just escalate on day 4, and eBay force the refund.

You do not have to make any more effort to ask couriers ( they only usually speak to senders and not the recepient) for the weight of the item.

Open that case now.

@slo-3459

Re: Empty box received

slo-3459 — Fri, 21 May 2021 12:20:29 GMT

I have done, thanks again for the help

Re: Empty box received

tressygirl — Fri, 21 May 2021 12:39:52 GMT

You're very welcome.

Re: Empty box received

slo-3459 — Fri, 21 May 2021 13:45:29 GMT

Seller protested again they had sent item, told them I was following up
until refund was received. They have accepted return but I doubt label will
be sent and also fully expect them to say they havent received it even
though it's just an empty box. What's best way to proceed to ensure they
don't try anything else? Thanks again for your help

Re: Empty box received

tressygirl — Fri, 21 May 2021 13:52:27 GMT

They do not have to send a label, they only need to, if they wish their item to be posted back. So, on day 4 if there has not been any label, or any refund, escalate the case. eBaystep in and fully refund you.

Re: Empty box received

slo-3459 — Fri, 21 May 2021 14:04:29 GMT

That's what I'm expecting to happen, hopefully gets resolved soon though.
Had loads of hassle trying to get this resolved, never thought someone
would try and get away with selling an empty box!

Re: Empty box received

tressygirl — Fri, 21 May 2021 14:07:39 GMT

Do not reply to any messages they may send you once that case is opened. Keep a close eye on it, imperative to escalate if not refunded on time. This will appear on day 4 .

Re: Empty box received

slo-3459 — Wed, 26 May 2021 10:57:24 GMT

Seller accepted return request and no label sent, as return accepted I now
no longer have an open request to escalate. Is there any other way to
resolve this?

Re: Empty box received

tobiasd4 — Wed, 26 May 2021 11:55:03 GMT

Escalate to ebay if no label supplied, option only appears after 3 working days.

Re: Empty box received

slo-3459 — Thu, 27 May 2021 13:30:24 GMT

Seller has actually provided return label, I fully expect them to say it
hasn't been received and cause further problems though. Will eBay refund
once box sent back or when seller says they have received it?

Re: Empty box received

tobiasd4 — Thu, 27 May 2021 14:53:31 GMT

Keep an eye on tracking, seller has 3 days from attempted/actual delivery to refund, if not escalate to ebay to sort.