Question Re: Seller has sent the incorrect postage for a return in Member To Member Support DO NOT DELETE

Seller has sent the incorrect postage for a return

jimmylmcgregor — Wed, 19 May 2021 14:45:32 GMT

Hello. I bought an item from a seller, and they sent me a different item (and insinuated that I was "confused" when buying it). I opened a return request, and it was accepted. The seller then sent me a postage label for the incorrect weight - the label was for 2kg, and the item weighs 4kg (which they would know, as they sent the item to me in the first place).

I have contacted the seller over and over again, asking for the correct postage label, but they are obviously ignoring my messages. I have asked Ebay to step in, but they keep saying "it's up to me to send the item back now", as I have already received a postage label. There seems to be no way to get the correct postage label from the seller, so is there anything I can do in this case?

Thanks!

Jim

Re: Seller has sent the incorrect postage for a return

*guinevere* — Wed, 19 May 2021 14:49:01 GMT

You need to speak to ebay now, as your seller is being unhelpful. Try this link: Contact eBay | eBay You'll have to scroll right down till you come to Contact Us, then look for the Call me Back or Live Chat. Either will do. The link has been disappearing on and off so the best thing is to keep trying.

Re: Seller has sent the incorrect postage for a return

arkwebus — Wed, 19 May 2021 14:52:13 GMT

This is common - the label comes through eBay who do this all the time it seems. It may be that the listing did not have the correct weight ...

Contact eBay customer service through "help and contact at top of page and they should send the correct weight label.

In future do not contact the seller at all. Just open a case; it's what you think that counts!

@jimmylmcgregor

Re: Seller has sent the incorrect postage for a return

jimmylmcgregor — Wed, 19 May 2021 15:01:08 GMT

Thanks! Ebay customer service live-chat has sorted it all out 🙂

Re: Seller has sent the incorrect postage for a return

jimmylmcgregor — Wed, 19 May 2021 15:02:03 GMT

Thanks! Opening a case and contacting Ebay customer service sorted it all out 🙂