Question Re: Hermes again. Parcel disappeared in Member To Member Support DO NOT DELETE

Hermes again. Parcel disappeared

mr-mumbojumbo — Fri, 30 Apr 2021 19:34:09 GMT

This is going to be one of those awkward deals to resolve.

I bought an item on the 27th . Seller used Packlink, which i've never heard of but it seems they're associated with Ebay and are an agent, not a courier in themselves. Item was £150

So before delivery, i get an update via email saying Hermes have my parcel and here's the tracking number.

My heart sank. Hermes...... of all people.

Anyways, today ( 30th April ) i get another message. Your delivery will be between 12-2.00 pm. I start listening for the doorbell. Nothing

Next i get a message saying " Parcel Delivered "

Now then, i live in a block of flats, and trades people can press the trade button if they want access to the lobby, but thats as far as they can go.

So within 15 seconds of receiving the " delivered " message, i was in the lobby wondering where this parcel was. There was nothing there at all. I go back to my flat and then another message, from Ebay this time, with a photo of the parcel in my lobby. Very clever of the driver, you cant see the label with my name and address on, just a blurred photo of label on a brown box.

I contact the seller who is then going to contact Packlink. Meanwhile i decide to have an online chat with Hermes digital assisstant . I log the incident and they will "get back to me "

Meanwhile i see if i can do an INR with Ebay, but there is no option, since they believe the parcel was delivered. I paid via Paypal, but not from Paypal funds. I used my Debit card, so when i look at my PP transactions, the transaction is not in my activity, so they wont be any good either.

I've logged this as a theft with my local Police online, but the last time a Hermes driver ripped off a parcel from me a few years ago ( £110 worth of Kitchen flooring tiles ) they never did much at all. The driver got away with it. Hermes back then washed their hands of the whole deal

I'm not sure if there's anymore i can do right now. The upshot is that i'm waiting for Hermes to call me after i logged the problem with their chat system. They asked for my phone numbers.

Also the police sent an automated response, via email , as i reported online. When and if they decide there;s a crime, i will get a crime number.

And of course, the seller is helping too, with his enquiries

I think this is going to be a right mess. If anyone has any more ideas, please let me know, thanks

Re: Hermes again. Parcel disappeared

redwick1 — Fri, 30 Apr 2021 20:18:28 GMT

Yes it is difficult

If the item shows as delivered then your problem is with Hermes

It is good that the seller is trying to help because they dont have to and the courier will only speak as a rule to the person that sent the item.

Sellers on ebay buy through Packlink which is ebay postage agent

Google them and get onto them

Contact Citizens advice for their help

Re: Hermes again. Parcel disappeared

mr-mumbojumbo — Fri, 30 Apr 2021 20:26:10 GMT

Thanks Redwick. The seller is already in chats with Packlink, and i'm just now waiting for some response from the seller.

Re: Hermes again. Parcel disappeared

mr-mumbojumbo — Fri, 30 Apr 2021 20:27:20 GMT

I googled Packlink and their reputaion was appalling , according to the Ebay Community

Re: Hermes again. Parcel disappeared

mr-mumbojumbo — Tue, 04 May 2021 18:22:46 GMT

Update , which i forgot to post.

After the stink i kicked up with Hermes, and referring to the Police, the parcel " miraculously " turned up the next day. This time, no photo sent to me saying " delivered " No doorbell, again.

I wonder if they got in touch with the driver and told him to go back and deliver the parcel.

Re: Hermes again. Parcel disappeared

redwick1 — Tue, 04 May 2021 20:52:40 GMT

Yes I never use packlink. I always use Royal Mail most reliable and if the item is too large for RM I use Hermes and buy online from their site. They do not have a good name either but I have not had any problems

Re: Hermes again. Parcel disappeared

redwick1 — Tue, 04 May 2021 20:55:33 GMT

Excellent news and thank you for coming back and letting us know. It is always good to here a successful result.

Re: Hermes again. Parcel disappeared

mr-mumbojumbo — Tue, 04 May 2021 20:59:39 GMT

Yes, but the trouble with being a buyer is that you dont get to choose the courier. As a seller i wouldn't go near Packlink or Hermes

Re: Hermes again. Parcel disappeared

redwick1 — Tue, 04 May 2021 21:04:03 GMT

Yes you cant pick and choose which agent a seller uses. More the pity. Cheapness is not alwasy good and we see many problems on here