Question Re: Open case in Member To Member Support DO NOT DELETE

Open case

fretsnikki — Wed, 28 Apr 2021 08:33:29 GMT

Does anyone know what's going on with eBay not received item case.. I have been trying to find out about my decision since asking eBay to step in and help.. it is been over a week now and all I get when I try to check the status is a page saying 'it's no you, it's us'..

what is going on?

please advise..

Thank you..

Re: Open case

tressygirl — Wed, 28 Apr 2021 08:40:02 GMT

Perhaps contact eBay Customer Services. A week is too long not to be able to find out an outcome for a case.

Lines are open now.

Contact them this way.

Scroll to the very bottom of the page on the link below , and click on Contact Us.

https://www.ebay.co.uk/help/buying/search-tips/advanced-search?id=4049&query=1455&st=GENERAL_SEARCH

Lines open today between 8 a.m. and 10 p.m.

Re: Open case

red_magpie — Wed, 28 Apr 2021 08:55:46 GMT

Just a thought - is it perhaps an item that was to be sent from abroad using eBay's global shipping?

If so, eBay and not the seller will be responsible for refunding you. EBay is famous for enforcing refunds on sellers almost instantly, but somehow it seems to take a lot longer when eBay itself has to foot the bill!