Question Re: I’m disgusted this stuff is still going on in Member To Member Support DO NOT DELETE

I’m disgusted this stuff is still going on

algiepuddin — Tue, 20 Apr 2021 11:42:04 GMT

Hi ,,iv purchased 2 items and recieved one and they should of been 2 so I rang Royal Mail and said ther is one parcel but only one item Royal Mail stated this parcel weighed less than 100gms and if ther was 2 items the same in this parcel it would weigh more than 100gms ,,so he said if you are awaiting 2 items you should have a second tracking number ,the item was scanned 14th April but due to me not being home which I do have proof of postwoman scanning item befor leavening so I wrangroyal Mail so the next day I got a delivery with 1 item not 2 2of the same items would weigh more than 100gms but the parcel weighs less than 100gms ,,now the sell has pestered me to close the case then he will refund me iv refused ,he said it's been scanned he can't help me but not took any notice of anything iv said about it ,he also Said the post man must of put the second one in safe place so in reality I should of had 2 tracking numbers I'm lost he is doin everything not to refund he keeps saying he can't refund,, I have a reference number for Royal Mail to prove I have speaking to them ,,hope you can help kind regards

Re: I’m disgusted this stuff is still going on

redwick1 — Tue, 20 Apr 2021 11:47:47 GMT

I can not make head or tail of that post.

Buyers are well covered against losing money on ebay.

Did you order them as one purchase?.

If you did and you only received one item then you open a not as described dispute( you received one instead of two. Not as described)

Two seperate items need two seperate tracking numbers

If you bought them seperately as two items and one has not arrived then you open a not received for the item you have not received.

That is as Not received

There is no need at all to contact Royal Mail at all you just do the dispute.

You dont need to discuss with the seller

Dont close any dispute on the sellers request you follow it through.

It would help if your post was clearer

Re: I’m disgusted this stuff is still going on

plpmr — Tue, 20 Apr 2021 12:09:20 GMT

Indeed OP left a very long feedback comment on a POSITIVE rating.

Re: I’m disgusted this stuff is still going on

redwick1 — Tue, 20 Apr 2021 12:15:09 GMT

I wonder what they found positive about that transaction?. Does anyone read the ebay money back guarantee information.

Re: I’m disgusted this stuff is still going on

papso22 — Tue, 20 Apr 2021 14:27:45 GMT

Do you remember the days of Orange Tony, when we thought ebay was making far too much of the MBG? Seems to have gone the other way now.

Re: I’m disgusted this stuff is still going on

algiepuddin — Tue, 20 Apr 2021 14:35:51 GMT

The seller sent 1 but sayin 2 are in the parcel then saying postman put it somewhere safe I did speak to Royal so because post person scanned it the day befor I recieved it I’m shouldn’t ring Royal Mail it was Royal Mail who said that they couldn’t be 2 of the same items due to weight issue il do wat I need to protect my money purchase ,,I won’t ask on here again ,,strange very strange to call this a help page not for me

Re: I’m disgusted this stuff is still going on

algiepuddin — Tue, 20 Apr 2021 14:37:31 GMT

I’m dyslexic and struggling ,,I bout 2 items as 1 package and only recieved 1

Re: I’m disgusted this stuff is still going on

fargvs — Tue, 20 Apr 2021 15:11:54 GMT

@algiepuddin ...

As @redwick1 advised ... you bought 2 items in 1 package/single order ? ... if you only received 1 item in the package and not 2 as ordered, then the order is 'Not as described' and you should open a case in the Resolution Centre here >

https://resolutioncentre.ebay.co.uk/ < and follow the instructions very carefully ... ask eBay to assist on day 4 if seller is still unhelpful ... see >

I received an item that does not match the seller's description.

Re: I’m disgusted this stuff is still going on

redwick1 — Thu, 22 Apr 2021 17:29:23 GMT

If you bought two items as one purchase then you open a not as described dispute in the resolution centre at the bottom of the page. The seller needs to send a pre paid label for the return of the one you recieved. You return it and get all your original payment back