Question Re: Is the Resolution Centre server down ? in Member To Member Support DO NOT DELETE

Is the Resolution Centre server down ?

bradleyrw762012 — Wed, 10 Mar 2021 14:40:41 GMT

I am trying to close a case as the item has turned up. I get transferred to the USA site (all prices in dollars) and an error message telling me there is a problem with eBay.

Re: Is the Resolution Centre server down ?

john1297576 — Wed, 10 Mar 2021 14:45:40 GMT

How are you trying to cancel? In the RESOLUTION CENTRE AT foot of page? If that doesn't work then all you can do is try later, but I suspect you are trying to close the wrong way.

Case will close on its own so long as you don't escalate, but it needs closing to release money to the seller.

Re: Is the Resolution Centre server down ?

bradleyrw762012 — Thu, 11 Mar 2021 00:49:39 GMT

I have not escalated the case which appears to be completly screwed up as the robot help system informs me thaat the case was found in my favour and i will be refunded. Odd that as i did not escalte the case, i pressed the close case link. Also, no refund decision is marked against the item and no refund has been received. No agents available at ebay. I'll try them again in the morning.

Re: Is the Resolution Centre server down ?

bradleyrw762012 — Sat, 13 Mar 2021 22:50:29 GMT

13th - still not able to get into the UK Resolution Centre to close the case.. All I can do is wait for the case to time out or for eBay to sort out the server.

Re: Is the Resolution Centre server down ?

bradleyrw762012 — Mon, 15 Mar 2021 18:27:59 GMT

15th March 0- still down. Will try again next week.

Re: Is the Resolution Centre server down ?

bradleyrw762012 — Tue, 06 Apr 2021 22:48:31 GMT

I still have this problem.

I keep getting directed to a fresh sig-on screen at .com then, when I try to close the case on .com I still get an error "it not you it's us" . The original delivery due date was 2nd March. The Resolution Centre says eBay will contact me shortly. Will the case drop off my Purchase History ?