Question Re: Broken Goods-Ebay Not Helping in Member To Member Support DO NOT DELETE

Broken Goods-Ebay Not Helping

vems2011 — Sat, 20 Mar 2021 17:23:08 GMT

I want a refund from seller because the item I have bought has broken a few months after purchase. Ebay have advised that the problem is between me and the seller and they cannot help. I have contacted the seller many times but they don't reply and Ebay are still not helping. Advice please. Thanks.

Re: Broken Goods-Ebay Not Helping

pixiesen2012 — Sat, 20 Mar 2021 17:30:38 GMT

EBAY DON'T GET INVOLVED IN WARRANTY ISSUES,

THEY OFFER A MONEY BACK GUARANTEE FOR THE FIRST 30 DAYS AFTER PURCHASE,

AFTER THAT TIME YOU HAVE TO DEAL DIRECTLY WITH THE SELLER

Re: Broken Goods-Ebay Not Helping

ruby*tuesday — Sat, 20 Mar 2021 17:32:31 GMT

EBay offer 30 days from Delivery to use the Ebay Money Back Guarantee where you can Return an Item for a Full Refund. You have passed the 30 days, so sorry you are now Out of Time.

Re: Broken Goods-Ebay Not Helping

vems2011 — Thu, 08 Apr 2021 19:52:21 GMT

Thank you, disappointing but thanks for your help.