Question Re: Buyer returns / refunds in Member To Member Support DO NOT DELETE

Buyer returns / refunds

bailey7726 — Fri, 19 Mar 2021 06:38:32 GMT

Buyer opened case stating item received broken and request return for refund.

Ive received item back and it’s been used and broken (it was brand new unused undamaged when I sent it)

my confusion is - I’m getting emails from ebay stating I need to refund by 22nd March or ebay step in and refund.

why does this happen - I have offered buyer partial refund but they do not reply to my emails.

Can I just do the partial refund ?

Re: Buyer returns / refunds

tressygirl — Fri, 19 Mar 2021 06:46:36 GMT

No you cannot in this case, as you have received the item back , and the buyer had received it in a broken condition.

Here, a full refund is required.

Refund through those case details withn 3 days, if you do not , the buyer can escalate on day 4, eBay will force the refund. You will pay a seller fee, and get a damaging defect on your account.

Re: Buyer returns / refunds

bailey7726 — Fri, 19 Mar 2021 07:01:50 GMT

No the buyer received it in good condition but used it then it has been damaged

Sent from my iPhone