Question Re: Buyer has blocked me. in Member To Member Support DO NOT DELETE

Buyer has blocked me.

likelife001 — Sat, 13 Mar 2021 13:28:40 GMT

I sold item to buyer on 19th February 2021. I was late sending item to buyer due to a family anniversary i.e. my mum's 10th anniversary (this is not an excuse, it's the truth). I put a Royal Mail Special Delivery by 1pm on polylope and uploaded tracking number to my lsting. I did not select free postage on my listing. Item sold for £4. I posted item in the Post Box on a Sunday (last week) which was probably a silly thing to do. Buyer said she received a Royal Mail grey card with a fee to pay of £8.15. I know now what I did was stupid and will not do this again.

Re: Buyer has blocked me.

john1297576 — Sat, 13 Mar 2021 13:24:38 GMT

You need to understand the postal system. Just adding a Specal Delivery label achieves nothing unless it is PAID for and passes over the Post Office Counter.

I hope at the very least you have refunded the buyer!

FREE POSTAGE is not free, the price which you still have to pay is included in the sale price.

Re: Buyer has blocked me.

likelife001 — Sat, 13 Mar 2021 13:25:08 GMT

Yes I did refund buyer the original £4.

Re: Buyer has blocked me.

likelife001 — Sat, 13 Mar 2021 13:26:05 GMT

Will be more careful next time.

Re: Buyer has blocked me.

papso22 — Sat, 13 Mar 2021 13:28:52 GMT

The buyer is still out of pocket for your mistake though.

Re: Buyer has blocked me.

likelife001 — Sat, 13 Mar 2021 13:35:57 GMT

Made refund to buyer of £4. Paypal deducted 12p, so I actually refunded buyer £3.88. Refund is still pending according to Paypal

Re: Buyer has blocked me.

likelife001 — Tue, 23 Mar 2021 19:20:50 GMT

Buyer didn’t leave feedback. Anyway, buyer has now received her rrefund