Question Re: ukrswebhelp@ebay.com in Member To Member Support DO NOT DELETE

ukrswebhelp@ebay.com

cazred2012 — Sat, 13 Mar 2021 11:27:07 GMT

Hi,

I have recently purchased a brand new ‘Ergobaby Omni 360 Baby Carrier Cool Air Mesh 4 Positions Midnight Blue’ from EBay. The item has arrived.

I then recieved the below email from "ukrswebhelp@ebay.com" - is the email genuine and what are my options? (NB: I have contacted the manufacturer asking them how I can tell if the item is genuine.)

*I have replaced the seller name and address within < > in the below email.

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Subject: Ergo Baby 360 Carrier purchase

We are contacting you in regard to an item you recently purchased - "Brand New Ergobaby Original Omni 360 Cool Air Mesh Baby Carrier" sold by seller szamanoo.
We have reason to believe that the item may present a potential safety hazard. In the interest of being cautious, we advise you to stop using the item.
Please contact the seller directly to find out more about their return policy. The seller can be contacted under:

<sellers name>
<sellers address>

eBay Document ID: <item number>

eBay is committed to your privacy. Read our user agreement and privacy notice. Learn how to recognise fake (spoof) emails.

Copyright © 2021 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay (UK) Limited is located in 5 New Street Square, London, EC4A 3TW, United Kingdom.

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Regards

Re: ukrswebhelp@ebay.com

cazred2012 — Sat, 13 Mar 2021 11:28:16 GMT

The seller no longer exists on EBay

Re: ukrswebhelp@ebay.com

tobiasd4 — Sat, 13 Mar 2021 11:56:35 GMT

I would say only manufacturer can give best advice.

If it is genuine & you bought within last 30 days, then you can still open item not as described case even if seller not on ebay, escalate after 3 working days to ebay to sort.

Re: ukrswebhelp@ebay.com

cazred2012 — Sat, 13 Mar 2021 12:10:43 GMT

I have emailed the seller asking to return the item and have a refund. I have provided photos of the item and the poor stitching. I have also asked the manfacturer for advice on identifying a fake baby carrier.

Re: ukrswebhelp@ebay.com

tobiasd4 — Sat, 13 Mar 2021 12:21:37 GMT

You don't email seller & ask to return, you open ebay case for not as described. https://resolutioncentre.ebay.co.uk/

Re: ukrswebhelp@ebay.com

cazred2012 — Sat, 13 Mar 2021 12:26:43 GMT

Just to be clear. I have opened an Ebay Case (item not as described) - the first step in this process is an email is sent to the seller with my comments and asking to return the item and get my money back.

Re: ukrswebhelp@ebay.com

tobiasd4 — Sat, 13 Mar 2021 12:49:19 GMT

Looks like seller was removed because they were not registered as business seller, escalate case to ebay ASAP 7& let them sort.