Question Re: Closed case in Member To Member Support DO NOT DELETE

Closed case

blackmagic85 — Tue, 09 Mar 2021 14:07:44 GMT

I closed a return case as the seller told me to so he could send me a replacement. The replacement was sent out but was also faulty so I sent it back. Seller now saying I need to open a return case to receive a refund but I can't as I've already closed it.

Re: Closed case

john1297576 — Tue, 09 Mar 2021 14:21:03 GMT

That is what happens.You only get one case, there was no need to close, it would not prevent the seller sending a replacement,.That is why we always recommend getting a refund as the replacement is never covere as to get it you use up your one case.

If you paid by paypal, try a NOT AS DESCRIBED CASE with them and GET a refund, not another replacement as the same thing could happen.

NEVER close a case at the request of seller, usually that is the end, you never get the refund or replacement and you cannot escalate to ebay as the case is closed.

Re: Closed case

blackmagic85 — Tue, 09 Mar 2021 14:30:28 GMT

Thank you. The seller told me he couldn't send a replacement unless I closed the case. Absolutely gutted £100 gone 😭