Asking for incorrect feedback to be removed or leaving comment?

matildahughes22 — Mon, 01 Mar 2021 19:08:38 GMT

Hi,

I sold a brand new pair of shoes recently but on receipt the buyer sent me a snotty message saying I'd clearly worn them with pictures of the soles of the shoes which showed no wear or tear. I replayed politely saying I hadn't worn them but the marks on the soles were probably due to the fact I'd bought them in the sale so clearly a number of people had tried them on and if I had worn them out they would scuffed.

The buyer has since left feedback to saying I have admitted the shoes were worn by others which is a lie! Can I report them to have the feedback removed or should I put a polite reply?

thanks in advance.

Re: Asking for incorrect feedback to be removed or leavin...

redwick1 — Mon, 01 Mar 2021 19:32:45 GMT

I doubt you will get that feedback removed

You can ask the buyer to revise it by sending a feedback revision request but they dont have too

and probably would not

I would not want a follow up as it would stand out like a sore thumb

See the link to reasons for feedback removal.

Shoes bought in a sale should not look as if they have been worn

https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policies?id=4208

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Asking for incorrect feedback to be removed or leaving comment?

Re: Asking for incorrect feedback to be removed or leavin...