Return item bought as guest user

elcoo9535 — Thu, 11 Feb 2021 18:26:30 GMT

Hi, can anyone help.

I bought an item as a guest user but now need to return it. I generated the return as per the instructions on my receipt email but when I try and get the returns label/address it needs me to log in to an account.

I created an account using the same user name as the purchase but nothing is showing in my purchase history. If i try to go back to following the links on the email it is saying an error has occurred.

I have tried to contact ebay for help but for days no body appears to be available I am therefore hoping someone can advise on this forum.

Re: Return item bought as guest user

fargvs — Thu, 11 Feb 2021 19:41:22 GMT

Guest purchase before opening an account, eBay will not want to know ... Check these links and open a suitable case with PayPal ... Enter transaction email reference/payment details and escalate the case within 2 to 20 days >

https://www.paypal.com/uk/webapps/mpp/refunded-returns

https://www.paypal.com/uk/smarthelp/home

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Return item bought as guest user

Re: Return item bought as guest user