Question Re: Royal Mail Fee to Pay in Member To Member Support DO NOT DELETE

Royal Mail Fee to Pay

patsypig2 — Thu, 11 Feb 2021 13:19:17 GMT

Bought an item plus an added amount for postage. Have received a 'Can't deliver' card from Royal Mail stating there is a fee to pay of £1.50 because the sender did not pay the full postage. I messaged the seller to inform them and they said "How annoying if postage was more than expected" ! Who is responsible for paying this extra postage please ?

Re: Royal Mail Fee to Pay

ruby*tuesday — Thu, 11 Feb 2021 13:25:49 GMT

If you don't want to pay it just open an Item Not Received Case with Ebay in the Resolution Centre one day after the last Estimated Delivery Date. Escalate the Case to Ebay after 4 days.

Re: Royal Mail Fee to Pay

john1297576 — Thu, 11 Feb 2021 13:53:46 GMT

Seller either made a mistake or a stamp fell off. If seller has proof of postage showing what was paid at the Post Office, he could take it up with Royal Mail.

Postage is simply enough to work out, sellers do not guess, they weigh and pay for the appropriate stamp based on value, weight and size. There is no EXPECTATION of cost.

You are not responsible and a decent seller would pay the amount to you by paypal. Once you pay there is no way to make the seller repay you.

Re: Royal Mail Fee to Pay

patsypig2 — Fri, 12 Feb 2021 14:32:07 GMT

Thank you - I actually did contact ebay online and they were very helpful. It looks as if the seller just assumed the postage amount and they have been most unhelpful asking if I really expect them to pay the excess - as if it's my fault.

I have just claimed item not received as ebay suggested and seller has come back to say they will do so when the item is received back by them ! Hey-ho we live and learn.