https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865802#M1216214 That doesn't work. Tue, 02 Feb 2021 07:37:36 GMT elephant-teapot 2021-02-02T07:37:36Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaq-p/6865789 <P>Trying to refund a buyer for an item lost in the post. No matter what values I put in the boxes, it won't let me submit&nbsp; ?</P><P>What the hell are these two values supposed to be ? Buyer bought 2 at 9.99 but with a multi buy discount.</P><P>&nbsp;</P><P>Someone tell me I'm missing something obvious.</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 600px;"><img src="https://community.ebay.co.uk/t5/image/serverpage/image-id/88645iA0E917D4C9350F49/image-size/large?v=v2&amp;px=999" role="button" title="image.jpg" alt="image.jpg" /></span></P> Tue, 02 Feb 2021 07:24:50 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaq-p/6865789 elephant-teapot 2021-02-02T07:24:50Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865791#M1216205 <P>you only need to fill in one of the boxes with the total the buyer paid, I use the bottom box</P> Tue, 02 Feb 2021 07:33:15 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865791#M1216205 pixiesen2012 2021-02-02T07:33:15Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865793#M1216207 <P>Has the buyer opened a not received dispute as that what they should do</P> <P>You then refund through the dispute.</P> <P>It should refund the amount the buyer paid.</P> <P>&nbsp;</P> <P>Sorry if this is what you are already doing as you are a business seller and have done refunds before</P> <P>I&nbsp;assume you know what you are doing as you have had this problem before</P> <P>Is it different this time.</P> Tue, 02 Feb 2021 07:34:03 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865793#M1216207 redwick1 2021-02-02T07:34:03Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865799#M1216212 Buyer has been very reasonable so I just want to refund them without a dispute.<BR /><BR />It's not possible to fill out one of the boxes, the fund box is still greyed out. Both boxes must be filled. Tue, 02 Feb 2021 07:36:59 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865799#M1216212 elephant-teapot 2021-02-02T07:36:59Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865802#M1216214 That doesn't work. Tue, 02 Feb 2021 07:37:36 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865802#M1216214 elephant-teapot 2021-02-02T07:37:36Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865805#M1216217 That doesn't work Tue, 02 Feb 2021 07:38:26 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865805#M1216217 elephant-teapot 2021-02-02T07:38:26Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865808#M1216220 You dont do that.<BR /><BR />All disputes are dont through the resolution centre.<BR /><BR />If you are on managed payments you may not be allowed to<BR />The buyer opens the dispute and you refund through the dispute<BR />You get your fees back Tue, 02 Feb 2021 07:40:25 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865808#M1216220 redwick1 2021-02-02T07:40:25Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865809#M1216221 <P>it does work as I have done it myself<BR /><BR />your buyer paid £17.98 you need to put that much in the bottom box</P> Tue, 02 Feb 2021 07:42:44 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-do-I-get-the-right-refund-amount/qaa-p/6865809#M1216221 pixiesen2012 2021-02-02T07:42:44Z