Question Re: Adding Return Item Tracking in Member To Member Support DO NOT DELETE

Adding Return Item Tracking

ghostofthedoll — Tue, 26 Jan 2021 09:34:07 GMT

I am returning an item using my own courier choice, rather than via eBay. How do I manually mark the item as discpatched and add the tracking numer?

The instruction eBay give are:

Go to the return request in Purchase History.
Select the postage carrier from the dropdown list. If you select 'Other', enter the carrier name.
Enter the tracking number.
Select Mark as sent.

HOWEVER, there is no postage carrier dropdown list.

I see several posts asking this question, but no answers. Can anyone confirm how to do this? Thanks!

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UPDATE

I contacted eBay Chat, who were unable to add the tracking either. They simply requested I message the seller with my tracking for th record just in case I didn't receive a refund. That way they would be able to step in if a problem arose.

I let my seller know the tracking number of the returned item and recieved a refund the next day, even before the item got back to them.

Re: Adding Return Item Tracking

arkwebus — Fri, 22 Jan 2021 12:05:22 GMT

It's sadly a case of eBay not understanding the nuance of what you ask. Have you actually opened a case with eBay's resolution centre. Unless you do so you may not get your money and certainly will get no support from eBay.

If you do so ebay will issue the label. If you choose not to use it you can - I understand - get a tracking number from your preferred carrier on despatch and contact eBay [through Help and Contact above] to put in that reference number to the case. If ebay simply provided an "inadequate" label [up to 2 kg by post to return a large item] there is a way by contacting them [again "I understand"] to get a proper label.

The label sent by eBay has tracking which is pre-entered into the case and I believe the buyer cannot alter that himself.

@ghostofthedoll

Re: Adding Return Item Tracking

ghostofthedoll — Fri, 22 Jan 2021 12:59:25 GMT

Thanks for your reply. Yes, I opened a case two days ago. I did the live chat thing, and eBay were unable to add my own tracking to the return. They requested I contact the seller with the tracking number so there is a record of it and then if I don't get a refund two days after it arrieves to contact eBay again.

Re: Adding Return Item Tracking

arkwebus — Fri, 22 Jan 2021 15:59:10 GMT

Thank you for the update. That's not how we understand it! I hope that what they suggest works. The problem - as you can see - is that there is no way that eBay can monitor the case for "attempted delivery". If the seller does refund all well and good; please let us know.

I would be interested to know what ebay does if he does not!

@ghostofthedoll