https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-a-digital-item/qaa-p/6849178#M1208718 <P>You aren't covered by the Ebay Money Back Guarantee for Digital Downloads. That's the risk you take when Purchasing them. You have to have a physical Item to Return using the Label to receive a Refund.</P> Sat, 16 Jan 2021 08:24:19 GMT ruby*tuesday 2021-01-16T08:24:19Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-a-digital-item/qaq-p/6849166 I opened a case for a digital copy of ms365 as it seemed dodgy and seller didn't communicate when I asked for help. I eventually got a return label, but how do I return a non physical item with a postage label? I just wanted a refund as I bought directly from microsoft in the end for my safety... Sat, 16 Jan 2021 08:10:12 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-a-digital-item/qaq-p/6849166 caudle18 2021-01-16T08:10:12Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-a-digital-item/qaa-p/6849178#M1208718 <P>You aren't covered by the Ebay Money Back Guarantee for Digital Downloads. That's the risk you take when Purchasing them. You have to have a physical Item to Return using the Label to receive a Refund.</P> Sat, 16 Jan 2021 08:24:19 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-a-digital-item/qaa-p/6849178#M1208718 ruby*tuesday 2021-01-16T08:24:19Z