Question Re: Buyer request to cancel order in Member To Member Support DO NOT DELETE

Buyer request to cancel order

cheahweili12 — Thu, 14 Jan 2021 10:00:22 GMT

Hello, a buyer has requested me to cancel his order because he has changed his mind. He has not paid yet. I understand that the buyer should send me a cancellation request. However buyer tell me he is unable to send me the request. Please advise what I should do.

Thank you.

Re: Buyer request to cancel order

**peaseblossom** — Thu, 14 Jan 2021 10:03:08 GMT

You can issue a cancellation. On My eBay go to More Actions, far right of the item on your sold list > Cancel order > Buyer asked to cancel. Or on seller hub go to Orders find the transaction you want to cancel, and from Actions, select cancel order.

Re: Buyer request to cancel order

tobiasd4 — Thu, 14 Jan 2021 10:03:26 GMT

Go to item in sold list, click more actions & select "Cancel, buyer & I agree to cancel".