Question Re: Recieved Fake PS4 Controller - Seller refused delivery in Member To Member Support DO NOT DELETE

Recieved Fake PS4 Controller - Seller refused delivery

burnsey_4 — Wed, 13 Jan 2021 07:47:40 GMT

Hi,

I purchased a PS4 controller last year, it arrived and its clearly a counterfeit model.

Seller agreed I could return it, so I paid for tracked delivery.

The seller then refused the item at the door when being delivered, so now I'm out of pocket for delivery and the original cost of the item.

How can I get eBay to put through my refund? I have seen they would normally just issue a refund anyway for a counterfeit item?

Thanks for your help

Dan

Re: Recieved Fake PS4 Controller - Seller refused delivery

tressygirl — Wed, 13 Jan 2021 07:54:53 GMT

If all sellers just refused a returned item, when it was delivered back to them, then no refunds would be made. The only proof needed, is that the item was posted.

So open a item not described case with confidence, from the Resolution Centre, the link bottom of most pages.

Enter the tracking number of the posted parcel, or the 16 digit number on your proof of postage.

As more than 48 hours have passed, escalate the case immediately, and eBay will step in and fully refund you .

Re: Recieved Fake PS4 Controller - Seller refused delivery

burnsey_4 — Wed, 13 Jan 2021 16:54:34 GMT

Hi Tressy, thanks for your quick reply. I have already put in the tracking number and escalated the case but I've still not recieved a refund. Whats the best way to conact eBay about this?

I've also checked the sellers listing and he has a lot of negative reviews saying fake items, am I able to report him so no one has to go through this pain?

Thanks,
Dan