https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-as-described/qaa-p/6843312#M1206015 <P>You may need to contact ebay, to request that the Not Received Case be changed to a Not As Described case,</P> <P>&nbsp;</P> <P>This is the only instance where you can open Two cases for one item.</P> Sat, 09 Jan 2021 21:36:10 GMT john1297576 2021-01-09T21:36:10Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-as-described/qaq-p/6843300 <P>I bought an item which took a while to arrive so I opened a not received request. &nbsp;In the meantime it’s arrived but the description and title states Bnwt and it’s not. &nbsp;It’s also a different colour to the picture as they’ve used a library picture of a green pair and it’s not the same as the ones I’ve received</P><P>however I can’t open a not as described or return as a case is already open. &nbsp;</P><P>Can anyone advise what is the best thing to do please?</P> Sat, 09 Jan 2021 21:22:26 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-as-described/qaq-p/6843300 myfashions2-2008 2021-01-09T21:22:26Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-as-described/qaa-p/6843312#M1206015 <P>You may need to contact ebay, to request that the Not Received Case be changed to a Not As Described case,</P> <P>&nbsp;</P> <P>This is the only instance where you can open Two cases for one item.</P> Sat, 09 Jan 2021 21:36:10 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-as-described/qaa-p/6843312#M1206015 john1297576 2021-01-09T21:36:10Z