Question Re: contacting ebay, in Member To Member Support DO NOT DELETE

contacting ebay,

mechman61 — Sun, 27 Dec 2020 18:59:20 GMT

we all know that ebay deliberately make it almost impossible to contact them other than by phone.

they are failing in thier legal obligations by not providing email customer service

i am fed up of getting sent around in circles by useless faq,s that dont answer anything.

HOW DO I FIND THE INTERNAL MESSAGING SYSTEM., on previous attempts it has taken me 30 mins of going around in circles before i was offered the message system,

when i want to contact ebay it is for a specific question that no faq,s could answer

thier system is designed to stop users contacting them,

THIS IS SIMPLY NOT GOOD ENOUGH

looking at thier intended changes next year, forcing users to use managed payments and the change of payment system provider back to an ebay owned site and getting rid of paypal so they can charge more fees.

A CHANGE THAT WILL ANNOY AND POSSIBLY LOSE thousands of users, including myself is the intention to charge a fee for cash on collection items,

how can they charge for a service that they are not providing, they will already have the normal fees so why should they charge extra for not providing the payment service.

several rants but the message is that ebay are failing to provide acceptable customer service.

Re: contacting ebay,

pixiesen2012 — Sun, 27 Dec 2020 19:06:18 GMT

ebay have always charged a final value fee for cash on collection items, the fee is just going to be higher than it was before

click on 'help & contact' at the top of the page

type email ebay in the search

then choose 'Contacting eBay Customer Service'

on the next page find the sentence 'You can also get in touch with us by email.' and click on 'email'

choose the topic closest to your problem

and keep drilling down until you reach the email us page

Re: contacting ebay,

tobiasd4 — Sun, 27 Dec 2020 19:42:06 GMT

Have to say you have cheek!

Come on here complaining about ebay, yet you are defrading them of fees & buyers of their legal rights,

you are an unregistered business, suggest you upgrade before they close you down & report you to HMRC.

Business seller policy | eBay

Re: contacting ebay,

mechman61 — Sun, 27 Dec 2020 19:45:15 GMT

hi,
you missed the point, of course there will be a normal final value fee but they will be charging a payment fee for cash on collection items when they are not providing a payment service.

Re: contacting ebay,

mechman61 — Sun, 27 Dec 2020 19:52:15 GMT

really,
all sales are registered on ebay and buyers have the same rights no matter how it is paid, of course there is an extra layer via paypal.
how about answering the main question ,
how do i contact ebay via messaging all thier help pages just send you to faq,s

Re: contacting ebay,

tobiasd4 — Sun, 27 Dec 2020 19:58:48 GMT

As you were told, most questions can be answered by FAQ's or ask us here.
As correctly registered business seller, you have to accept all returns.

Re: contacting ebay,

pixiesen2012 — Sun, 27 Dec 2020 20:13:50 GMT

I've already told you how to contact ebay CS by email, but it won't make much difference,

ebay CS are based overseas and read from scripts, they won't be able to do anything about the new fee structure

Re: contacting ebay,

mechman61 — Sun, 27 Dec 2020 20:30:15 GMT

thanks for the reply, i dont see anything in your reply about contacting cs by email, my only reason for wanting to contact them is a technical system problem that no faq could answer.
i only added the fees comments as i am peeved about the difficulty in contacting them and was looking for comments on the planned changes as this is a community platform.
of course i have to accept thier terms in order to use them but whats wrong with some debate on the subject.

Re: contacting ebay,

pixiesen2012 — Sun, 27 Dec 2020 20:35:06 GMT

my reply:-

click on 'help & contact' at the top of the page

type email ebay in the search

then choose 'Contacting eBay Customer Service'

on the next page find the sentence 'You can also get in touch with us by email.' and click on 'email'

choose the topic closest to your problem

and keep drilling down until you reach the email us page

Re: contacting ebay,

mechman61 — Sun, 27 Dec 2020 20:37:15 GMT

thanks i,ll try it tomorrow and save the route.