https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Close-an-open-case/qaa-p/6830559#M1200371 <P>Dont close the case on a promise.</P> <P>&nbsp;</P> <P>Make sure you get the refund first as once closed you can not open another ebay case.</P> <P>&nbsp;</P> <P>If you have received the refund then go back to the case and the option should be there.</P> <P>&nbsp;</P> <P>MAy promises are not kept once a case if closed</P> <P>&nbsp;</P> Sat, 26 Dec 2020 07:53:07 GMT redwick1 2020-12-26T07:53:07Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Close-an-open-case/qaq-p/6830556 The seller offered me 20% discount and to keep north face black jumper I accepted that offer so now I would like to close the case that I opened with you, but I can’t seem to do it, can eBay call me please x Sat, 26 Dec 2020 07:40:57 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Close-an-open-case/qaq-p/6830556 samscanlan11 2020-12-26T07:40:57Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Close-an-open-case/qaa-p/6830557#M1200370 <P>If you have received the refund just go to the resolution centre and close it.&nbsp;</P> Sat, 26 Dec 2020 07:46:12 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Close-an-open-case/qaa-p/6830557#M1200370 papso22 2020-12-26T07:46:12Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Close-an-open-case/qaa-p/6830559#M1200371 <P>Dont close the case on a promise.</P> <P>&nbsp;</P> <P>Make sure you get the refund first as once closed you can not open another ebay case.</P> <P>&nbsp;</P> <P>If you have received the refund then go back to the case and the option should be there.</P> <P>&nbsp;</P> <P>MAy promises are not kept once a case if closed</P> <P>&nbsp;</P> Sat, 26 Dec 2020 07:53:07 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Close-an-open-case/qaa-p/6830559#M1200371 redwick1 2020-12-26T07:53:07Z