https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-refund/qaa-p/6827019#M1198854 <P>If it's within 30 days of delivery date go to More Actions, far right of item on your My eBay Purchase History page, select the relevant case and escalate after 3 working days.</P> <P><BR />If it's after 30 days it's too late for eBay but if it's less than 180 days since payment you can still open a case with Paypal.&nbsp; Here's a direct link:</P> <P>&nbsp;</P> <P><A href="https://www.paypal.com/uk/disputes/" target="_blank" rel="noopener">https://www.paypal.com/uk/disputes/</A></P> <P>&nbsp;</P> <P>Escalate it after 2 days and before 20 days.</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 21 Dec 2020 10:59:15 GMT **peaseblossom** 2020-12-21T10:59:15Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-refund/qaq-p/6827003 <P>Hi</P> <P>I have bought a&nbsp;<SPAN class="ng-binding ng-scope">receiver that was not in order so the seller promised to send me a new one, which has not arrived. I therefor asked for shipping details, which they are not responding on, I have thereafer asked them to send me a refund , still they are avoiding to send me an answer or feed back, can you please help?</SPAN></P> Mon, 21 Dec 2020 11:38:42 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-refund/qaq-p/6827003 pedter 2020-12-21T11:38:42Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-refund/qaa-p/6827019#M1198854 <P>If it's within 30 days of delivery date go to More Actions, far right of item on your My eBay Purchase History page, select the relevant case and escalate after 3 working days.</P> <P><BR />If it's after 30 days it's too late for eBay but if it's less than 180 days since payment you can still open a case with Paypal.&nbsp; Here's a direct link:</P> <P>&nbsp;</P> <P><A href="https://www.paypal.com/uk/disputes/" target="_blank" rel="noopener">https://www.paypal.com/uk/disputes/</A></P> <P>&nbsp;</P> <P>Escalate it after 2 days and before 20 days.</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 21 Dec 2020 10:59:15 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-refund/qaa-p/6827019#M1198854 **peaseblossom** 2020-12-21T10:59:15Z