Question Re: Is there no complaints process whatsoever for ebay?! in Member To Member Support DO NOT DELETE

Is there no complaints process whatsoever for ebay?!

majuge2013 — Mon, 07 Dec 2020 13:49:50 GMT

Do they answer to no one?

All I get is I'm sorry mumbo jumbo from the help chat assistants. Repetitive generic fluff to avoid answering my questions.

they advise me there is no escalation process for complaints is this the case?

I'm staggered.

Re: Is there no complaints process whatsoever for ebay?!

papso22 — Mon, 07 Dec 2020 13:51:48 GMT

There is one, but it may be wholly useless. You have to write a letter to the address given in the user agreement.

We don't spout generic fluff and are usually better anyway, you could ask us?

Re: Is there no complaints process whatsoever for ebay?!

plpmr — Mon, 07 Dec 2020 14:44:54 GMT

"Do they answer to no one?"

Unfortunately only to their shareholders.

Re: Is there no complaints process whatsoever for ebay?!

arkwebus — Mon, 07 Dec 2020 14:55:04 GMT

As @papso22 implies there is rarely any need to speak to eBay. You can outline the problem here and we may be able to assist with the way forward. If ebay's systems are used correctly they do - within limits - work

@majuge2013

Re: Is there no complaints process whatsoever for ebay?!

majuge2013 — Mon, 07 Dec 2020 20:00:15 GMT

Interesting that you find it works so well.
I don’t find the system or the customer help function user friendly in the slightest.
In addition, any business operating in the uk, online, in 2020 should really have an appropriate complaints procedure.
They make money from us and thus should be able to assure us that they operate fairly and everything is above board.
I find it nonsensical that in order to address any issues with my account, I’m encouraged to reach out to a forum.

Sent from my iPhone

Re: Is there no complaints process whatsoever for ebay?!

majuge2013 — Mon, 07 Dec 2020 20:10:26 GMT

And maybe I should point out that I’m pretty well acquainted with online buying.
I’d consider myself an expert in fact 😁
I don’t have any problems selling, I find their fees aren’t transparent.
If I Post an item via app and it doesn’t sell its defaulted to auto relist.
I don’t want to auto relist as I tend to sell only on the £1 max selling promotion. I don’t sell much and it’s all old kids clothes so I try to minimise fees.
I can’t switch off auto relist unless I go to desk top site and change each item.
What’s the point in using the app!?
In addition, seeing fees on app. Not possible.
I’ve been selling things on the £1 max fees offer.
Only sold about 13 items but fees £37
I log on to desktop and nothing to state where these fees have come from. I’ve done screen grabs of fee breakdown, can only see £2.
I honestly don’t have the time to message them, then call or post on forum but I also don’t have £37 to throw away for nothing.
Puts me off selling going forward. Hidden fees.

Re: Is there no complaints process whatsoever for ebay?!

arkwebus — Tue, 08 Dec 2020 10:33:19 GMT

I have been "with" eBay since dinosaurs roamed the earth and have bought and sold. I have had no problems during that time which I have not been able to solve through the resolution centre and very few problems overall. I have only needed to open one case against a seller and I can recall it to this day. He had simply underpaid the postage and RM had stopped the delivery! And all for 3 "Almond Mars Bars". I have never needed to leave any adverse feedback and have only received one "neutral" which was "paid by Paypal". The main thing that I accept is that I work by ebay's rules and they do not work by mine!

@majuge2013

Re: Is there no complaints process whatsoever for ebay?!

majuge2013 — Tue, 08 Dec 2020 10:52:15 GMT

Well done you.
However, I suspect you stand alone (or work for eBay), as since trying to get to the bottom of this I’ve seen many many complaints about eBay.
I reiterate that a good customer focused business has an efficient complaints process.
Please don’t waste your time to reply if you’ve nothing constructive or helpful to add.

Re: Is there no complaints process whatsoever for ebay?!

papso22 — Tue, 08 Dec 2020 12:59:38 GMT

The app is useless for anything but browsing, and can be dangerous for that.
Use a desk top and the advanced listing tool to get more control over your listings.
Relists won't be in the promotion.
All promotions have specific T&Cs.
There will be a breakdown of your fee invoice in the account section of 'my EBay.
EBay very very rarely gets the fees wrong, it is usually user misunderstanding.

Re: Is there no complaints process whatsoever for ebay?!

majuge2013 — Tue, 08 Dec 2020 13:03:15 GMT

Thanks, have already detailed my issues

Sent from my iPhone

Re: Is there no complaints process whatsoever for ebay?!

majuge2013 — Tue, 08 Dec 2020 13:05:15 GMT

Thank you!!!
So if I cancel a sale as it’s been automatically relisted.
Then 2 weeks later I relist it, it won’t be included in the £1 listing offer?

Sent from my iPhone

Re: Is there no complaints process whatsoever for ebay?!

papso22 — Tue, 08 Dec 2020 13:14:08 GMT

It only gets included if there is another £1 offer running at the time you relist. There are also some promotions that exclude relists anyway, you have to read the T&Cs of each one.

Re: Is there no complaints process whatsoever for ebay?!

majuge2013 — Tue, 08 Dec 2020 13:19:15 GMT

Thanks, I always only relist when an offer is on so I thought it was included.
This is why I get frustrated by the app as it doesn’t have the option to switch off auto relist. So it’s time consuming to then have to get on desktop and go through all over.
I still say it’s tactical.
They must have tech experts who could apply this function to the app.
Thanks again

Sent from my iPhone

Re: Is there no complaints process whatsoever for ebay?!

red_magpie — Tue, 08 Dec 2020 14:35:30 GMT

EBay doesn't have a complaints procedure.

If you had told us what the problem is, someone here may have been able to help.

At a guess, have some sellers perhaps blocked you from bidding? This can happen when a buyer only seems to use feedback to complain, and never returns the positive feedback which sellers (95 in the last year) have left for them.

Re: Is there no complaints process whatsoever for ebay?!

papso22 — Tue, 08 Dec 2020 15:15:07 GMT

The app has to have limited functionality so that it can run on people's mobile operating systems without taking up all the space, but no-one on this board thinks very much of it at all. There are loads of things people would like added, I would just like the whole thing taken away!