Question Re: Wrong Sized Coat. Said No Refunds. Can eBay Refund or... in Member To Member Support DO NOT DELETE

Wrong Sized Coat. Said No Refunds. Can eBay Refund or Compel Seller

roebuck16 — Wed, 02 Dec 2020 13:58:05 GMT

Bought a coat, described as new, for £50. Measurements were shown on advert for shoulder-to-shoulder, armpit-to-cuff, etc. but I have nobody to assist with such detail. Messages between us establised that he (seller) is 6'4" and 46" chest, while I am 6'1" and 43" chest. In 'conversation' he told me that 'it wasn't far off' fitting him.

With a 3" difference in height and a 3" difference in chest I thought it fair to assume it would be a 'comfortable fit. However, I can barely even get into it, and can certainly not do it up or wear it over a jacket (it's a formal covert coat).

I immediately contacted the seller and offered to pay p&p to return it but he won't agree to me doing so. eBay say I cannot open a Returns Case as it was listed with No Returns. I feel I was duped by the conversations, and feel I have been misled. We both hold 100% positive feedback ratings in the 700+ region, and I'm not looking to upset that balance.

Can the seller be advised by eBay to refund and receive the coat back? Clearly, size matters!

Re: Wrong Sized Coat. Said No Refunds. Can eBay Refund or...

*guinevere* — Wed, 02 Dec 2020 14:08:03 GMT

If the measurements were shown on the listing, and when the garment arrived they were different, you can open a Not as Described case and the seller would be forced to accept the return.

Oherwise, if it was just a case of "It fits me so it should fit you" It is classed as a change of mind return.

The only thing to do in these circumstances is to sell it on yourself.

Re: Wrong Sized Coat. Said No Refunds. Can eBay Refund or...

ruby*tuesday — Wed, 02 Dec 2020 14:08:38 GMT

You should have Opened a Case for Item Not As Described. "Does Not Fit" is classed as a Change of Mind Return. Private Sellers do not have to Accept Change of Mind Returns. Only Business Sellers. Contact Ebay and see if you can now open a Not As Described Case. If they won't agree. Open a PayPal Case for Item Not As Described.

Re: Wrong Sized Coat. Said No Refunds. Can eBay Refund or...

roebuck16 — Wed, 02 Dec 2020 22:00:29 GMT

Thank you for the reply. I suspect that I'll have no choice but to
accept the sale as I cannot genuinely say that I've changed my mind, and as
it came from a private seller I cannot compel him to refund me and take it
back. Although I haven't checked the measurements, I suspect they'll be
correct. I anticipate selling it.

Re: Wrong Sized Coat. Said No Refunds. Can eBay Refund or...

papso22 — Wed, 02 Dec 2020 22:04:43 GMT

It's a good idea to buy a tape measure.