Question Re: Non receipt in Member To Member Support DO NOT DELETE

Non receipt

isobel1303 — Fri, 27 Nov 2020 16:59:38 GMT

im feeling totally cheesed off.

I spent over £20 on wool in October and it never arrived. The seller told me it was stuck at the post office and I assumed it was in Wigan and that they must have tried to deliver it and forgotten to put a card through the door. We were in isolation and once I was out of it and could get into Wigan I went to the sorting office. They tell me the parcel has never left Cheltenham because the parcel wasn't machinable. I've asked the seller for a refund but have had no response. I've tried to ask eBay to intervene but I can't find anyway of doing this as I can't email them and the option to raise a query about non delivery has now been closed due to inactivity.I keep going round in a loop and I'm losing the will to live. Can anyone help?

Re: Non receipt

61stephenuk — Fri, 27 Nov 2020 18:10:02 GMT

As your eBay case has been closed open a case with Paypal.

https://www.paypal.com/uk/disputes/

Escalate it after 2 days and before 20 days.

Re: Non receipt

isobel1303 — Fri, 27 Nov 2020 19:14:17 GMT

Thanks Rob. ill try doing that. Just feel really sick at heart that I can have photographic proof of non delivery and not be able to do anything about it with eBay. Sellers like that shouldn't be allowed to get away with it.

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