Question Re: eBay Refund Policy in Member To Member Support DO NOT DELETE

eBay Refund Policy

mike_045 — Thu, 26 Nov 2020 16:27:23 GMT

I recently puchased a software license. The software worked ok but shut down within a matter of days. I contacted the seller who provided a replacement which did not work. I then went on to apply the return process. I recieved a message from eBay several days ago stating that the return had been closed. As there was no mention of refund I decided to give them a call. To keep this short, I was told that I would not be entitled to a refund as my purchase was "not a physical item" (license key was delivered by eBay message / email).

I mentioned the UK distance selling act which should protect purcasers from such a loss but was ignored and they eventually dropped my call.

I wonder how many other eBayers have been faced with similar problems resulting in financial loss? All comments and experiences would be welcome in the meantime.

Re: eBay Refund Policy

pixiesen2012 — Thu, 26 Nov 2020 16:28:07 GMT

ebays money back guarantee is on top of your legal rights,

the ebay MBG doesn't cover digitally delivered items,

you will have to chase the seller yourself for a refund using your legal rights

Re: eBay Refund Policy

plpmr — Thu, 26 Nov 2020 16:29:17 GMT

your feedback indicates no such problems.

PayPal cover some digitally delivered items, try opening a case with them.

Re: eBay Refund Policy

mike_045 — Thu, 26 Nov 2020 16:37:13 GMT

My messages which eBay monitor clearly stat my case and I DID commence a return. Please go have a read before commenting further. Feedback doesn't even come into the case..

Re: eBay Refund Policy

mike_045 — Thu, 26 Nov 2020 16:43:59 GMT

I totally agree. If eBay doesn't protect buyers for this type of product they should not be accepting the listings, While eBay take a commission for listing the items the buyer/s loose out and are not protected. eBay need to walk the talk!

Re: eBay Refund Policy

mike_045 — Thu, 26 Nov 2020 16:48:50 GMT

Please don't tell me it's all down to COVID-19. Everyone I speak to uses this as the best excuse for non delivery bla bla bla....... and so it goes on

Re: eBay Refund Policy

pixiesen2012 — Thu, 26 Nov 2020 17:04:41 GMT

who mentioned COVID-19?

ebay have never covered digitally delivered items,

you should only buy those from reputable sellers who have decent buyer protection and leave negative feedback to warn others if you end up buying from a dodgy seller

Re: eBay Refund Policy

papso22 — Thu, 26 Nov 2020 17:07:49 GMT

You need to open a Paypal case, the ebay MBG, which is in addition to your statutory rights, does not cover intangible items.

Re: eBay Refund Policy

mike_045 — Mon, 30 Nov 2020 19:29:14 GMT

I always thought that eBay and PayPal worked together to protect all buyers. It has recently become obvious to me that this is not the case as one fobs off the other and sets deadlines when they can intervene in a case. If the buyer forgets the deadline they are at risk of financial loss! I'm not done with this yet and this is just the beginning. By the time I'm finished with this it could be like the PPI claims for all who have suffered financial loss...

Re: eBay Refund Policy

papso22 — Mon, 30 Nov 2020 19:33:05 GMT

Please come back and let us know how you get on.

Re: eBay Refund Policy

mike_045 — Mon, 30 Nov 2020 21:51:50 GMT

I will